Got a question?

Check out the FAQs below, or contact us if you still have questions
Frequently asked questions
  • How does it work?

    With Need a Barista, you can cover both types of staffing needs: on-demand (emergency) shift coverage (barista shifts only), and placing a Job Ad for a position you want to fill (all hospitality roles).

    On-demand: We've covered over 18,000 on-demand barista shifts in Australia! So, you can book with confidence to cover anything from a few hours to weeks at a time. Only our pre-vetted and checked baristas can pick up your on-demand shift bookings, and you'll usually have a confirmation of your booking within hours.

    Job Ads: Our Jobs Board is the home of the Hospitality Industry. It's open to the public, and unlike our on-demand/emergency shift service, you can advertise to find the perfect candidate to fill any role, from a front-of-house wizz, to a head chef, or a barista.

  • How much does it cost?

    Placing an ad on our Job Board: You'll pay $49 to place an ad on our Job Board. This ad will be live and visible to candidates for 30 days. It's the best way to hire for any position in your hospitality business.

    Booking an on-demand/emergency barista: We operate our on-demand/emergency shift coverage system using a membership model. For $29 per month, you can book as many on-demand barista shifts as you need. No Booking fees, no service fees. When you book a barista on-demand, the hourly rates are non-negotiable and set at:

    Weekdays: $26 per hour.

    Weekends and Public Holidays: $33 per hour.

  • What’s the difference between covering a shift and placing an ad on our Job Board?

    Our on-demand shift covering service is for barista shifts only. When you book, we'll connect your booking with one of our accreddited, pre-vetted baristas at a moments notice. If you need a barista shift covered tomorrow when someone calls in sick, or a few days next week while your barista is on leave? Book an on-demand barista from us and we'll sort it. $29 per month for unlimited bookings.

      Our Job Board is where you can advertise any permanent positions you need to fill. The best part: Our Job Board isn't just for baristas; you can place an ad to recruit your next head chef, cafe all-rounder, roasting assistant, or any other position you need to fill. It's only $49 to post a 30 day ad, with no other costs.  

  • How much does it cost?

    Our membership starts from just $29 per month for a single venue. Pay annually and you'll save even more.

    Your membership gives you unlimited on-demand barista bookings and the ability to place permanent job ads, as well as loads of other industry perks.

    Hourly rate: The baristas on our platform will invoice you directly at the end of their work for their hourly rate.

    Barista weekday rate: $29 per hour

    Barista weekend / public holiday rate: $40 per hour

  • How do i cover an emergency barista shift?

    To book an on-demand barista to cover a shift, simply hit the ‘cover a shift’ button from our home screen, or navigate to the ‘shifts’ section of your account dashboard (after loggin in or creating an account.

    From there, you can place up to 5 shifts per booking.

    Once you’ve submitted your booking, keep an eye on your dashboard to check the status of your booking. We’ll also send you an email once a barista picks up your shifts.

    Then, the barista simply arrives and does what they do best: makes amazing coffee. They’ll invoice you at the end of the shift for the hours worked.

    *Unfortunately, our support staff cannot assign baristas to shifts for you, or cancel/edit your bookings. 

  • How do i place a Job Ad?

    Our Job Board is the best place to advertise your vacant positions in your hospitality business. You can post a Job Ad to find anything from a new pizza chef, barista, FOH star, or pro to join your coffee roasting operation.

    Simply hit the Post a Job button from anywhere on our site, fill out the job details, location, salary (optional), and submit it. Your Ad will then be reviewed and live within 12 hours.

    We charge $49 per posting, which will be live for 30 days.

  • What sort of roles can i place a Job Ad for?

    You can place a Job Ad for any role in the Hospitality industry! Maybe you need to advertise for a new pizza chef, a front-of-house legend, a skilled sommelier, or a kitchen hand. Whatever job you're trying to fill in our industry, you can advertise it with us.

  • What if I still have questions?

    You've got questions, we've got answers!

    We’re here to help. If your questions haven’t been answered above, shoot our support team a message here.