Got a question?

Check out the FAQs below, or contact us if you still have questions
  • I need a barista, how does it work?

    Need a Barista specialises in providing highly trained and experienced baristas to coffee shops across the world, to cover those gaps in your roster when you don't want to hire a permanent new worker. We've covered over 18,000 on-demand barista shifts, so you can book with confidence to cover anything from a few hours, to weeks at a time. Only our pre-vetted and checked baristas can pick up your on-demand shift bookings, and you'll usually have a confirmation of your booking within hours.

  • How much does it cost?

    When you book, you'll be able to select the hourly rate you're offering the barista for the shift. We enforce minimum hourly rates, depending on the shift being a weekday or weekend/Public Holiday, to ensure baristas are paid a fair working wage. Weekday shifts: $29 Weekend/Public holiday shifts: $40 Platform fee. We charge a flat 10% (of the total shift value) platform fee to cover our running costs and insurance. This fee is refunded in full if your shift isn't picked up by a barista.

  • Can I hire a full-time barista here?

    Our on-demand platform isn't for hiring permanent staff, it's to book one of our pre-vetted baristas to cover a shift (or 5).

    If you need to hire an awesome new worker permanently, you can place an ad on our Job Board. Our Job Board is public, and is the perfect place to advertise your new permanent/on-going positions.

  • How do I know the baristas are any good?

    We check and vet every single barista we allow onto our platform. So, you know they've got years of real experience behind the machine.

    More importantly, cafes leave feedback on the barista after every single shift. When a barista picks up your shift, you'll see their profile, including how many shifts they've completed, and what their average score is. Easy.

  • Why hasn't my shift been filled yet?

    While we have an excellent fill rate for shifts booked on our platform, sometimes a shift isn't picked up by a barista. Some of the reasons are:

    1. The shift is too far away from any baristas on our platform (make sure you add a travel bonus if neccesary)

    2. The rate is too low; try increasing the hourly rate by editing the shift details

    3. You've booked the shift far in advance; shifts are usually picked up the week of the shift

    4. Shift length is short. Keep in mind your shift needs to be attractive to a barista.

    If you've done all of the above but still have a question about your shift being filled, then get in touch with us. But remember: our support team cannot fill shifts for you.

  • What happens after I book?

    As soon as you submit your booking, it goes live in front of the approved baristas on our platform.

    You’ll receive a confirmation email when a barista accepts your shift(s), so be sure to check your inbox.  You can keep an eye on status of your booking in your account dashboard too.

    • Your booking will be live until the day of the shift, or until you cancel it. 

    • If you find that you no longer need a barista, please cancel your shift. A barista may pick up your shift at the last minute. 

    • You can also edit the shift details* by going to your account dashboard.

    *(hourly rates cannot be edited after a barista has accepted your booking)

  • What if I still have questions?

    Cool, we've got answers. Head to our support page here and get in touch. Our team responds to most enquiries within 24 hours.

  • How do I pay the barista?

    You pay the barista directly, not via Need a Barista. At the end of their shift, the barista will either hand you their invoice or ask you for the best email address to send you an e-invoice. Simple!